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When Business Departments Collide – Tools for Equitable Solutions

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In the dynamics of organizations, there are times when divisions or departments or specific people within these divisions/departments appear to have differing agendas:

  1. Sales leadership implements a CRM system and the sales team views this as an impediment to selling and being in the field
  2. A company division considered a cost center is competing for resources with a division that is revenue generating

These differing agendas can and most likely will create conflict between the divisions.  This conflict can result in loss of productivity, low morale, and loss of key personnel.  The other, more production option, is to use specific skills to transform that conflict into positive change.  Dawn and Nicole from Conflict Transformation Associates, LLC are here to review and discuss the underlying reasons for conflict and the tools to assist in creating positive and equitable solutions.


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