Posts Tagged ‘General Counsel’
Managing and Measuring the Customer Experience with Mystery Shopping
Posted on Nov 11 2015 under Previous Programs, Retail | Tags: Advanced Practitioner-Workplace Mediator, Association for Conflict Resolution, Certified Advanced Conflict Coach and Coach-mentor, Chief Operating Officer, Conflict Connections Inc, Conflict Management Coaching, Cooperative problem-solving, Customer Experience, General Counsel, Licensed Clinical Social Worker, Marketing Firm, MSPA, Mystery Shopping, Pattie Porter, Professional Speaker, Public Relations, Retail, Rich Bradley, Senior Trainer, Texas Association of Mediators, Texas Mediator Credentialing Association, The Texas Conflict Coach, Todd Persons Communications
Mystery shopping can help companies avoid conflict – and negative customer experiences – before it becomes an issue. If you’ve ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience.
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