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Beyond Fight or Flight – Making Different Choices to How We Approach Conflict

You’ve heard it before…instinctively, when anyone feels threatened our brain kicks into gear with a fight or flight response. We either stand up and fight to protect ourselves, or we run away from the threat. It is biologically part of who we are as humans. There are other choices we can make when we feel threatened in a confrontation. Choices and different behavioral approaches to dealing with conflict more effectively and constructively. In this show segment, Zena Zumeta and I will discuss the 5 primary approaches to help you manage conflict more effectively going beyond just fight or flight responses.

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Sensing, Defining, and Solving Problems:The Source of All Conflict for Individuals and Organizations

 The GAP between what is and what could or should be, on any dimension of human existence, is what creates conflict. With this fundamental perspective, conflict thus represents the human potential for growth or stagnation — depending on how conflict is managed. What gap has top priority? What is the source of the gap and, in essence, the right definition of the problem? What solution will close the gap, given that definition of the problem? How will that solution be implemented and be put to effective use? Which of five conflict modes (competing, collaborating, compromising, accommodating, and avoiding) is most effective at answering each of these recurring questions?


Join us as we speak with Dr. Ralph Kilmann, senior consultant for Kilmann Diagnostics, Inc. and the author of the renowned conflict assessment tool the Thomas-Kilmann Conflict Mode Instrument.

Click on Ralph Kilmann or for more information go to  Kilmann Diagnostics for more information on Advanced Training in Conflict Management and The Thomas-Kilmann Conflict Mode Instrument (TKI) and take the TKI online.

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