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Professionalizing Mediation: Understanding the Impact of Taking the Next Steps

Posted on Aug 08 2017 under Mediation 101

Jennifer Kalfsbeek

Dr. Jack R. GoetzThis is special episode held as part of the Virtual Track during the annual Association for Conflict Resolution (ACR) conference.

Professionalizing Mediation: Understanding the Impact of Taking the Next Steps

Mediation is a powerful process but is still largely society’s best kept secret outside of the litigated case arena.  Further professionalizing mediation promises to create public awareness and increase utilization.  We will examine the impact of taking the next steps for mediators and disputants alike.”


Jennifer Kalfsbeek-Goetz received her B.A.S. in Psychology from the University of Minnesota, her M.A. in Sociology from the University of Maryland, and her Ph.D. in Education Administration from Capella University.  Jennifer started her career as a non-profit organization developer and leader, creating organizations for inner-city homeless women, youth in theater, and social change-oriented educational programs.  Jennifer has also taught Sociology, Psychology, Education, and Cross-Cultural Conflict Resolution at various colleges and universities in Maryland, Minnesota, New York, and California, including Towson University, University of MN, St. Paul College, SUNY-Empire State, Oxnard College, CA State University-Northridge, and College of the Siskiyou’s for the past 22 years.

Dr. Kalfsbeek-Goetz is currently a Dean of Student Learning at Moorpark College in southern California and was formerly the assistant Dean of program development at California State University at Northridge.  In her current role at MC, she has overseen Distance Education, Disability Services for Students, and the disciplines of Business, Chemistry, Child Development, Communication Studies, and the Media, Fine and Performing Arts, to name a few.  Her areas of interest include access to education, accessibility (ADA) in education, education leadership, preventing sexual misconduct on college campuses, online teaching and learning, and entrepreneurship in public, higher education.

Dr. Jack Goetz is a Lecturer in Law for the Judge Judith O. Hollinger Program in Alternative Dispute Resolution at USC Gould School of Law. Prior to moving to USC in 2015 to help develop the graduate curriculum in ADR, he was the Academic Lead for a 100-hour mediation training certificate program that he created in 2009 and then taught for 7 years at the California State University campuses in Northridge and Dominguez Hills.

As a neutral, Dr. Goetz serves the public privately as well as serving on various public panels, including serving as an arbitrator and mediator and now Vice-Chair for the Los Angeles County Bar Association (LACBA) Attorney-Client Mediation and Arbitration Services, an arbitrator for the Financial Industry Regulatory Association (FINRA), and a mediator for the Ventura County Superior Court. The Los Angeles Superior Court Alternative Dispute Resolution Program honored him as the 2011 “Outstanding Volunteer” for his service to the courts.

Dr. Goetz has advocated for increasing the public utilization of mediation by strengthening the protocols for practicing in the field through voluntary mediator certification.  He currently serves as the President-elect for the Southern California Mediation Association (SCMA) and is President of the Mediator Certification Consortium of California.  Dr. Goetz previously served as a member of the California State Bar Committee on Alternative Dispute Resolution (2015-2017).

Dr. Goetz received his Ph.D. in Education at Capella University (2006), his J.D. at Boston University (1979), his M.B.A. at Pepperdine University (1990), and his B.A. in Economics at San Diego State University (1976).

95 Replies to “Professionalizing Mediation: Understanding the Impact of Taking the Next Steps”

  1. Jacky Kabidu owns a masters in Conflict Resolution and Peace Studies from the Universirty of Kwazulu Natal in South Africa. She is more than interested to learn more.

  2. Pattie Porter said on October 11th, 2017 at 8:08 PM

    Hello Jacky,

    Feel free to call in tomorrow at the designated time to engage in the program. Or, wait 24 hours after the program date to access the free recording on this same site.


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