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Being in Conflict: Lessons Learned from a Conflict Management Coach

Posted on Mar 20 2017 under Previous Programs


Pattie8zena ZumetaConflict opportunities present itself in various ways. Often, we don’t notice the impact of seemingly unimportant off-putting comments we make to others or the disagreements which brew in our minds leading to something bigger than it is. The key is communication and checking our assumptions about each other’s motives and intentions instead of labeling, blaming and sitting in our hurt.

The Founder and Host of the Texas Conflict Coach®, Pattie Porter, chats with special guest host Zena Zumeta about the lessons learned in how to embrace conflict constructively, courageously and with compassion.


Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan. Zena is a lawyer and a former president of the Academy of Family Mediators.


Pattie Porter, LCSW, AAP is the President of Conflict Connections®, Inc. in San Antonio, TX. Pattie has worked extensively in the dispute resolution field for nearly 20 years providing mediation, team facilitation, negotiation training, and conflict management and abrasive leader coaching services to executives, businesses, government agencies and higher education institutions.


2 Replies to “Being in Conflict: Lessons Learned from a Conflict Management Coach”

  1. This was my first time listening. I loved hearing your and Zena’s conversation! Congratulations on 8 years of broadcasting 🙂


  2. […] and non-emotional and see the other person’s side. The Texas Conflict Coach program, “Being in Conflict: Lessons Learned from a Conflict Management Coach” with Pattie Porter and Zena Zumeta just discussed this very topic. Zena Zumeta said a quote […]

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