Hot Buttons & Trigger Words: How to Listen Past Your Anger or Theirs
Susan Shearouse talks about applying calm, courage and curiosity to those moments when their emotions or your own reactions are getting in the way. How do the principles of non-violent communication improve your listening skills to listen past the anger. [display_podcast]
Susan Shearouse has over twenty years experience helping people resolve their differences, improve their organizations, and lead more effectively. Her expertise is in improving working relationships, creating a safe place for thorny conversations, managing strong emotions, and providing collaborative problem-solving processes.
Susan often explains that she earned a life degree in conflict – on the job, at home and in her community. When she decided there must be a better way, she entered a Master’s degree program in conflict resolution at George Mason University.
After finishing that program in 1988, Susan applied her academic knowledge to real world challenges inside government agencies and major corporations as well as small businesses and nonprofit organizations. She is the author of Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work
20 Replies to “Hot Buttons & Trigger Words: How to Listen Past Your Anger or Theirs”
Leave a Reply
You must be logged in to post a reply.
[…] you? Can you learn how to control your anger in general? Want to find out or learn more listen to Hot Buttons and Trigger Words: How to Listen Past Your Anger and Theirs with Susan Shearouse a trained mediator, who will teach you how to cope with anger and learn how […]
… [Trackback]
[…] Info to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Here you will find 98998 more Info to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Read More here on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Info on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Read More Info here to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Read More Information here to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Find More Info here to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Find More to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Find More on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Find More to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Read More Info here on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Read More Information here to that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Find More Info here on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Read More on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Find More Information here on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Here you will find 52811 more Info on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] There you can find 2185 more Info on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] Info on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]
… [Trackback]
[…] There you will find 9765 more Info on that Topic: texasconflictcoach.com/2010/hot-buttons-trigger-words-how-to-listen-past-your-anger-or-theirs/ […]