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From Complaining to Reframing: The Art of Listening Deeper

Posted on Mar 23 2010 under Listening, Previous Programs

 We invite you to call-in as we learn how to listen beyond people’s complaints and pick up what is really important. The art of listening deeper means being able to understand the complainer’s underlying need and reframe the situation. Reframing supports the speaker to be heard and possibly move them beyond their complaining behaviors.  [display_podcast]

Visit Texas Conflict Coach to learn more about conflict coaching.

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