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Change the Interaction, Change the Outcome

LOUISE & BILL PHIPPS-SENFTStephenKotev2Louise and William’s new book, Being Relational, details seven ways of being in relation to others that capture the heart and soul of all that is self-help, grounded in method, and supported by relational conflict theory and brain science findings. The ways of being that promote quality face-to-face dialogue and lasting positive change are rooted in teachings from many sources and are also inspired by the experience of thousands of people for whom the Senfts have mediated, fostering personal strength and connectedness through quality interaction. In this program, Louise and William will share insights into their practical and inspiring approach that the listeners can immediately apply to their stressful interactions as well as, check in on and grow into, as a way of being in relation to others.

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Workplace Systemic Issues: Do Your Leaders Really Want to Know?

Rita CallahanLike many conflict resolution or ADR professionals who start as a mediator, it doesn’t take long before a mediator doing workplace cases in one organization begins to wonder about the organization’s culture, communication, or leadership skills. “If only the organization had better practices, the mediation (or coaching or training or group facilitation) wouldn’t be needed”, many have thought. When working within an organization, the conflict resolution professional may begin to see issues or trends across departments that may suggest systemic issues. Now what? Explore the opportunities and challenges to communicate organizational issues to senior leadership by considering: When is an issue systemic? How is it assessed? How is it communicated? What next? Who is responsible? Consider these issues from the perspectives of an internal conflict resolution consultant at a company and an organizational ombuds at an educational institution and academic medical center.

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Taking the War Out of Our Words: Turning Conflict into Conversation in the Workplace

Sharon EllisonStephenKotev2How long does it take to get defensive? What kind of impact does it have? Sharon Ellison will demonstrate how to defuse defensiveness, often instantly, whether you are talking to a co-worker or are a manager needing to give feedback to an employee.

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Making Conflict Work – Seven strategies for leveraging conflict with your supervisors and subordinates

Peter Coleman-1StephenKotev2-smallEveryday life is filled with interactions between superiors and subordinates. Whether you are up or down the food chain, you have to work with someone who has either more or less power than you. Join Columbia University Professor Peter Coleman, as we discuss his new book Making Conflict Work to learn what you can do in these difficult situations.

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Working Together and Not Just Side-by-Side: Cultivating Conflict Competence in Healthcare Organizations

Debra GerardiStephenKotev2-small

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to patients. But for most health professionals, daily conflict can interrupt teamwork and make communication difficult creating risk for patients and diminishing morale for healthcare workers.  In discussing this growing area of conflict resolution, Debra will talk about what conflict looks like in clinical work settings, why conflict is so hard to address among health professionals and what is happening to improve conflict management within healthcare organizations.

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Lowballing the Public: Mediators serving without a binding ethics code on 40 hours of training

Dr. Jack R. GoetzPattie-fade.jpg (2)Bio PictureThe practice of mediation is largely unregulated throughout the United States.  In contrast to more formalized professions, such as nursing, social work, law, medicine or accounting, mediators generally have a fraction of the training, have no required ethics code, and no minimum quality testing.  Dr. Goetz will chronicle current efforts in voluntary mediator certification underway in California to raise the level of mediator education and training and require a binding ethics code to serve the public.

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Beyond the Click – How Social Media is Being Used to Build Peace

 

Dr. Craig ZelizerStephenKotev2-small

 

 

 

 

 

 

In this digitally connected age, social media has become a powerful tool to advance peace.  Join Dr. Craig Zelizer as we discuss how to move beyond the click and utilize these powerful tools to promote peace.  Listen in on October 7th  and meet us at this intersection of technology and peace.

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Conflict and Miscommunication Across Cultures – Practical Skills for Creating Better Understanding and Better Relationships

Nina MeierdingNina has worked with many cultures in her decades of mediation work. She will share concepts such as the different ways of looking at fairness, how cultures respond to conflict and why they have dissimilar desires as to their goals and outcomes, how people express the same emotion in a variety of ways, and why it is a common mistake to “pretend to be in someone else’s shoes”.  This very practical 30 minutes will help you understand some of the diversity across cultures that can create problems and explore positive steps in working through the conflict.

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“Dis-Abling Bullying: When Children with Special Needs are Bullied & What To Do About It”

Tara Fischer

A child sits alone at the lunch table while peers snicker around him.  Perhaps he understands that he is being excluded and feels sad.  What about the child with a disability who may or may not understand what is happening around him?  Join us to learn how we can “Dis-able Bullying” and protect our vulnerable population of children with special needs.

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The Riddle of Principle and Compromise – How We Can’t Have One Without the Other

Bernie MayerStephenKotev2-small

 

 

 

 

When to compromise and when to hold fast to our principles is one of the most difficult challenges we face when dealing with conflict. Listen in on June 24 at 8 pm Eastern as mediator, professor and author Bernie Mayer considers how these two values simultaneously prevent us and enable us to deal with some of the most difficult conflicts in our life.

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