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The 3 C’s of Listening

SusanShearouseListening is a skill. It is an art. It is a discipline. It is hard. It takes attention and practice. It takes awareness. It is particularly hard when you don’t want to hear the person who is talking to you. It is particularly hard in disagreements, arguments, and conflicts. How do we listen without being caught by the judgments, opinions, desires, justifications and stories rumbling around in our heads?

In this session, we will be talking with Susan Shearouse, Frameworks for Agreement. We will explore the 3 C’s of listening: how to prepare yourself and enter a difficult conversation able to hear what is being said, to be able to listen more effectively.

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What Gives Conflict a Bad Name?

Differences and disagreements – we deal with them all the time.  They are conflicts, though we don’t bother to label them as such.  We listen and consider, we build solutions, we problem solve, and then we move on.   Other times, something snaps – and we suddenly find ourselves standing in the middle of an ugly mess, arguing perhaps, or getting out of the room as quickly as possible.  In this segment of the Texas Conflict Coach, we’ll consider what turns a simple disagreement into a conflict, and strategies to keep conflict at the lowest possible level.

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Hot Buttons & Trigger Words: How to Listen Past Your Anger or Theirs

Susan Shearouse talks about applying calm, courage and curiosity to those moments when their emotions or your own reactions are getting in the way.  How do the principles of non-violent communication improve your listening skills to listen past the anger.  

Susan Shearouse has over twenty years experience helping people resolve their differences, improve their organizations, and lead more effectively. Her expertise is in improving working relationships, creating a safe place for thorny conversations, managing strong emotions, and providing collaborative problem-solving processes.

Susan often explains that she earned a life degree in conflict – on the job, at home and in her community. When she decided there must be a better way, she entered a Master’s degree program in conflict resolution at George Mason University.

After finishing that program in 1988, Susan applied her academic knowledge to real world challenges inside government agencies and major corporations as well as small businesses and nonprofit organizations. She is the author of Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work

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