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How to Have Crucial Conversations: Tools for Talking When the Stakes are High

Crucial Conversations exist when the stakes are high, opinions vary, and when emotions run strong and it is in these conversations where our greatest potential lies, we will discuss ways to handle these conversations in a healthy and productive way. Crucial Conversations creates a new language around communications and how they can best be handled. It approaches the issue in a very human way that stimulates our desire to relate to others while feeling good about us. You will read some real and concrete methods for getting control of yourself and staying focused through those challenging moments that pop up in everyone’s life.

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