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The Quest for Conflict Intelligence: How Questions Help Us Find Our Way Through Conflict

Noble_Cinnie_9405_8x10Conflict is a dynamic and unfolding process which can be rich with opportunities to explore and understand perspectives. Cinnie Noble, a pioneer of conflict management coaching created the CINERGY™ model in 1999. In her own discovery and journey, she coined the term “conflict intelligence” to mean the competence in our self-awareness, insight into others, and the knowledge and skills to manage interpersonal conflict effectively. In her most recent book, Conflict Mastery: Questions to Guide You, she will discuss how questions and the use of metaphors can be skillfully used to explore how one might think or feel differently about the conflict they are experiencing.

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