Posted on Feb 11 2015 under
Conflict Dynamics,
Previous Programs | Tags:
Advanced Practitioner-Workplace Mediator,
Aikido,
Association for Conflict Resolution,
Bernie Mayer,
Black Belt,
CDR Associates,
Certified Advanced Conflict Coach and Coach-mentor,
commercial and organizational disputes,
Conflict Analysis and Resolution,
conflict coaching,
Conflict Connections Inc,
Conflict Management Coaching,
Conflict Resolution Consultant,
Cooperative problem-solving,
Creighton University,
decision-making processes,
environmental conflicts,
Facilitation,
family mediation,
George Mason University,
Interpersonal Conflicts,
Japanese Martial Art,
Licensed Clinical Social Worker,
mediation,
negotiation,
Pattie Porter,
Performance Under Pressure,
Professional Speaker,
Professor of Dispute Resolution,
Safety in ADR,
Senior Trainer,
Somatic Education,
Stephen Kotev,
Texas Association of Mediators,
Texas Mediator Credentialing Association,
The Conflict Paradox,
The Texas Conflict Coach,
The Werner Institute
In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not be mutually exclusive—in fact, each is necessary to the other.
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Posted on Dec 11 2014 under
Previous Programs,
Retail | Tags:
ADR.EU,
Advanced Practitioner-Workplace Mediator,
Association for Conflict Resolution,
Balanced Relationship,
Certified Advanced Conflict Coach and Coach-mentor,
conflict coaching,
Conflict Connections Inc,
Conflict Management Coaching,
Cooperative problem-solving,
Customer Reviews,
Customers,
Czech Arbitration Court,
E-Commerce Law,
E-Economy Practice Group,
European ODR Centre,
Facilitation Services,
Licensed Clinical Social Worker,
mediation,
negotiation,
Partner Dialogue,
Pattie Porter,
Performance Under Pressure,
Professional Speaker,
Senior Trainer,
Shopping Issues,
Social Media,
Stephen Kotev,
Texas Association of Mediators,
Texas Mediator Credentialing Association,
The Texas Conflict Coach,
Traders,
Training and Somatic Education,
Youstice,
Zbynek Loebl
Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will have more significant role also in resolving customer complains. How? Listen to our broadcast.
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