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Graduate Student Stressors: Resolving Conflict and Meeting Expectations

Darlene R Johnsonzena Zumeta

 

 

 

 

 

 

The University of Michigan’s Rackham School of Graduate Studies has created a position of Resolution Officer which is responsible for assisting graduate students and faculty members who have issues and conflicts with each other to resolve those conflicts.  The Resolution Officer works directly with both faculty and students, and also facilitates conversations between them and mediates.  Her job includes counseling students about available options, supporting students through difficult situations, and connecting students to appropriate resources.            

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Workplace Systemic Issues: Do Your Leaders Really Want to Know?

Rita CallahanLike many conflict resolution or ADR professionals who start as a mediator, it doesn’t take long before a mediator doing workplace cases in one organization begins to wonder about the organization’s culture, communication, or leadership skills. “If only the organization had better practices, the mediation (or coaching or training or group facilitation) wouldn’t be needed”, many have thought. When working within an organization, the conflict resolution professional may begin to see issues or trends across departments that may suggest systemic issues. Now what? Explore the opportunities and challenges to communicate organizational issues to senior leadership by considering: When is an issue systemic? How is it assessed? How is it communicated? What next? Who is responsible? Consider these issues from the perspectives of an internal conflict resolution consultant at a company and an organizational ombuds at an educational institution and academic medical center.

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