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Challenging Workplace Behavior Toolkit

Before Thanksgiving we launched the Challenging Workplace Behavior Summit. Over 250 professionals participated to learn from our 10 top global experts, resulting in a complete toolkit for the ten toughest behaviors at work:

  • Workplace Incivility
  • Passive Aggression
  • Workplace Bullying
  • Non-Stop Criticism
  • Verbal Attacks
  • Hostile Work Environments
  • Gender-Based Violence including Sexual Harassment
  • Workplace Gossip
  • Time-Sucking Interruptions
  • Impulsive Reactions

What tools are included in the Summit Toolkit?

Each behavior includes two 15-20 minute video interview programs, the first focused on understanding it and the second focused on strategies to address it.  We also provide program notes (edited transcripts), behavior summaries (one-page quick-reference guides defining each behavior, explaining its impact, summarizing solutions, and including a key quote from the program), actionable take-away tools, and bonus items.
After accessing these resources, participants can:

  • Understand the definitions, signs, and impact of challenging behaviors at work
  • Be Equipped with tools to manage and respond to the ten toughest behaviors at work
  • Feel Empowered in the face of challenging behaviors
  • Access Quick References to review summaries of the behaviors

How can I access the Summit Toolkit?

All toolkit items are available with the purchase of a single All Access Pass that allows an individual user to access them on-demand whenever they’d like for an entire year.  We’re giving Conflict Connections subscribers a 50% discount ending Wednesday, January 9th.  Scroll to the bottom of this e-mail to get the coupon, or keep reading to see what people are saying about the programs and the All Access Pass!
What are people saying about the Individual Behavior Programs?

  • “This provided great insight as well as tools to equip me as a manager  This was very helpful, especially with a specific step-wise process for addressing passive aggressive behavior at work.”
    (Passive Aggression)
  • “I will be using the suggestion to offer ‘two minutes right now, or ten minutes in an hour’ right away!” 
    (Time-Sucking Interruptions)
  • Excellent discussion. Great infographic and very useful examples discussed during the presentation. Thanks.”
    (Impulsive Reactions)
  • This was excellent. Such a pervasive problem and the presenter provided great examples of strategies to address the issue.”
    (Workplace Gossip)
  • “This was a great topic…had lots of good info about the differences between ‘illegal’ hostile environment vs. toxic and/or destructive work environment, ‘the gateway drug.'”
    (Hostile Work Environments)
  • Simple and effective technique for managing verbal attacks. Nice three-step approach. Explained well.”
    (Verbal Attacks)
  • “Great speaker, great topic. Essential tools provided for changing negative behaviors and providing positive feedback.”
    (Non-Stop Criticism)
  • “Very affirming to hear of the need to address incivility even if it is being experienced by a ‘velcro’ personality. Critical for hr/admin to understand that behaviors will escalate if not addressed.”(Workplace Incivility)
  • “All three programs I tried today were really helpful. Thank you!” 
    (Workplace Incivility, Passive Aggression, and Workplace Bullying)

What are people saying about the Toolkit as a whole?

  • “Just wanted to let you know how much I enjoyed and learned from the summit programs.  I thought the format was great, with a sensitive moderator bringing out the nuggets of wisdom provided by the insightful and informative speakers. I also appreciated how you broke the presentations into two parts, one delineating the ‘issue’ and one focused on strategies to address it.  I will continue to listen and learn.”
  • “I’m just reading through the materials now…they are very helpful and I’m enjoying the format of the material. Well done! “
  • “The resources are great…thanks so much!”
  • “The videos are very informative, and have already introduced quite a number of ideas and insights I had not considered previously.”

Where do I go to purchase the All Access Pass?
The pass normally costs $297 but Conflict Connections subscribers can get a 50% discount, $148 off, if they use the coupon “NewYearSpecial” and purchase by Wednesday, January 9th.  Visit https://www.workbehavior.us/register/all-access-pass/?coupon=NewYearSpecial to go directly to the checkout page with the coupon already applied.  You will be able to create an account, pay by PayPal (use any major credit card, no account required), and get immediate access to the All Access Pass content.  If you’d like to read a bit more about the summit and experts, visit www.workbehavior.us – remember you’ll need to apply the NewYearSpecial coupon yourself to get the discount unless you use the longer direct link above.

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Is Incivility the Norm? – Revising Civility and Reversing the Trend

 

dr_ralph_steele2It seems that incivility has become the norm in our communities easily escalating to heated debates, protesting and violent riots. Civility is a human right in today’s global society.  As global citizens, civility is vital to peaceful and harmonious co-existence of individuals, groups, organizations, and nations. Civility is a proactive approach to prevent incivility and maintain a safe and peaceful situation.  Civility gives dignity to human rights. Civility gives calmness to a potentially explosive situation.  Civility is a positive response to a negative action that is mutually beneficial for all of us.

In this episode, Dr. Ralph Steele addresses the questions such as,  “What is our role in responding in respectful ways? And How can each of us reverse the trend and incorporate daily strategies to revise civility?

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