Login | Contact

Managing and Measuring the Customer Experience with Mystery Shopping

Rich BradleyMystery shopping can help companies avoid conflict – and negative customer experiences –  before it becomes an issue. If you’ve ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery shopping is, what it is not, how to avoid scams, and how a business can benefit from measuring their customer experience.

Play

Read, Listen, Share »

Leave a Reply




  • Podcast Library

  • Subscribe by Email

    Join our mailing list to receive our newsletter and blogs!

  • Recent Posts