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Mastering Conflict on the Side of a Mountain with Mountaineer Andrew Lock

Andrew Lock-1Andrew Lock, being the only Australian to summit all 14 of the world’s 8000 meter peaks has met with many challenges. Tragedy, exhaustions, sacrifices and his own near death experiences are all part of his “Mountaintop Adventure”. Teamwork and leadership take on a new meaning when faced with such physical and mental demands. Join us as Andrew shares his achievements, why he does what he does and how he handles the myriad of team conflicts while he leads expeditions up treacherous terrain.

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Making Conflict Work – Seven strategies for leveraging conflict with your supervisors and subordinates

Peter Coleman-1StephenKotev2-smallEveryday life is filled with interactions between superiors and subordinates. Whether you are up or down the food chain, you have to work with someone who has either more or less power than you. Join Columbia University Professor Peter Coleman, as we discuss his new book Making Conflict Work to learn what you can do in these difficult situations.

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Retailers and customers resolving customer complaints as PARTNERS

Zbyněk LoeblStephenKotev2-smallCustomers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will have more significant role also in resolving customer complains. How?  Listen to our broadcast.

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Working Together and Not Just Side-by-Side: Cultivating Conflict Competence in Healthcare Organizations

Debra GerardiStephenKotev2-small

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to patients. But for most health professionals, daily conflict can interrupt teamwork and make communication difficult creating risk for patients and diminishing morale for healthcare workers.  In discussing this growing area of conflict resolution, Debra will talk about what conflict looks like in clinical work settings, why conflict is so hard to address among health professionals and what is happening to improve conflict management within healthcare organizations.

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