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Separating Families: How to Use Online Technology to Mediate Your Situation


This program is part of Cyberweek 2015

Callum Campbellzena ZumetaPattie PorterFamily Resolve connects parents and partners with mediators using webcam-enabled online dispute resolution to bring mediation processes to separating families. Participants will learn how to use the internet with mediators to resolve family issues when there are distances between the parties, domestic violence issues involved or cost factors become a concern.

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The User-Friendly Divorce: Using Online Tools To Resolve Your Disputes

Dr Jin Ho Verdonschotzena ZumetaAll over the world, people think about divorce and do not know what to expect from the process, what they will have to arrange and how long it will take. This anxiety comes on top of the stress of the divorce itself, worries about the costs or accessibility. And the possible contentious relationship. Today, the rapid changes in technology makes accessing the justice system amenable to all regardless of where you live in the world. Our guest, Jin Ho Verdonschot from the Netherlands will discuss how one can get their reasonable and fair divorce using online technology throughout the entire dispute resolution process. He will discuss the pros and cons of a virtual mediation experience based on an online divorce project developed in the Netherlands. Dr. Verdonschot will also share how this technology can be used for other types of disputes involving your neighbor, landlord-tenant and employer-employee disputes.

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Negotiation 101: Building Blocks for Getting What You Need

Pattie-fade.jpg (smaller)StephenKotev2







We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate effectively and constructively by learning the very basic building blocks. Join Stephen Kotev and Pattie Porter, as they outline and demonstrate how to listen beyond the demand, identify the common goals and negotiate to get what you need.

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Stop the Dreaded Drama and End Destructive Conflict

Pattie2(Dec2012)zena ZumetaWe have all experienced the drama when we engage in destructive and dysfunctional conflict. It is draining, damaging and downright unhealthy. Zena Zumeta will talk with the Texas Conflict Coach, Pattie Porter to discuss her new Minibuk Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict and highlight strategies to withdraw from the drama, reevaluate the situation, and reenter the conflict from a healthier and constructive approach.

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Embracing Cultural Differences Requires Challenging Your Mindset


Luis Ore 2011Pattie-fade.jpg (2)Yvette Globalization is making our world smaller with cross-cultural situations at the core. Even though diversity can be a powerful source for creativity, adaptability, and innovation, the potential for conflict increases, requiring, even more attention to how we deal with differences and how people work together. People’s actions reflect people’s thinking. One challenge we all face is the way we think about the parties involved in any conflicting situation. When interacting with others, people assume and attribute intentions to others. An “all-or-nothing” thinking and a right/wrong mindset lead people to play blame games and get stuck judging others instead of looking forward to resolve the matter at hand. Can we get “unstuck”?

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Conflict and Miscommunication Across Cultures – Practical Skills for Creating Better Understanding and Better Relationships

Nina MeierdingNina has worked with many cultures in her decades of mediation work. She will share concepts such as the different ways of looking at fairness, how cultures respond to conflict and why they have dissimilar desires as to their goals and outcomes, how people express the same emotion in a variety of ways, and why it is a common mistake to “pretend to be in someone else’s shoes”.  This very practical 30 minutes will help you understand some of the diversity across cultures that can create problems and explore positive steps in working through the conflict.

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Working with and Learning from Conflict in Higher Education


Bill Warterszena Zumeta








Bill Warters, an expert on conflict resolution in higher education, will describe the Master of Arts in Dispute Resolution program based in the Department of Communication at Wayne State University in Detroit.  He will review dispute resolution in Higher Education generally and explore some current trends in the field. He will also describe a new community conflict resolution outreach initiative into the East Side of Detroit.  Finally, Bill will introduce listeners to some very useful resources he maintains for educators interested in conflict resolution (see CREducation.org).

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The Riddle of Principle and Compromise – How We Can’t Have One Without the Other

Bernie MayerStephenKotev2-small





When to compromise and when to hold fast to our principles is one of the most difficult challenges we face when dealing with conflict. Listen in on June 24 at 8 pm Eastern as mediator, professor and author Bernie Mayer considers how these two values simultaneously prevent us and enable us to deal with some of the most difficult conflicts in our life.

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Pet Wars – Mediating Conflict Involving Man’s Best Friend

Conflict Resolution is a veteran field of study. The use of creative and peaceful ways to handle conflict amongst individuals who waDog with boxing glovesnt to be heard and express their interests gives many people the opportunity to help resolve and manage the conflict they encounter daily with each other. Strategies and methods such as mediation, conflict coaching and other Alternative Dispute Resolution (ADR) practices are used often to resolve disputes involving people but, what happens if the issues to resolve are about your pet?  Yes, that’s right I said your pet. Pets are often the source of conflicts for the people that love and own them, more than we would like to admit. Our beloved pets are often considered “family members” and can even be included in your will. Think about it

Have you ever been in a divorce? You split up all the furniture, other belongings and the money but the dog you brought with your partner is stuck in the middle. Who gets the much-loved dog, cat or even the horse? Or maybe, your hyperactive dog loves to play outside, chase squirrels and bark at everything it sees keeping you up at night. The nice neighbor reports you to the city for nuisance noise and you get a warning to control your pet. Another example is the next door family farm with so many clucking chickens that the noise and smell make you ill.  A common conflict involving animals is the person with disability(s) who has a service animal. The service animal is very important to the owner as the service animal assists the owner in activities of daily life. The person with a disability often encounters challenges and conflict as they enter public facilities, service establishments and the insensitive individuals unaware of disability-rights and the laws that protect the person with a disability.

The most extreme example of conflict escalating to violence involving someone’s pets is the recent Dog-Poop trial in Dallas, Texas. If only this situation had been handled through community mediation much, much sooner people’s lives would have been saved. Imagine all the people in conflict that involve animals.

So, how do you resolve sticky issues regarding animals?

  1. Have an honest and constructive conversation about your concerns without attacking the other person. If nothing changes, then
  2. Find a professional conflict practitioner or even a mediator that is neutral regardless of whether they are a pet lover themselves. Someone who can respect the non-pet owner as well as the pet owner.
  3. Identify your resources and how to handle situations involving animals. For example, know what your city’s ordinances are and the fines for nuisance noise and barking dogs. Understand your rights and the rules when it comes to community space such as dog parks, apartment living and pet-friendly restaurants. Learn about disability rights and how to fairly treat and engage with people who use service animals.

Be courageous! Do not be afraid to exercise and use your resources to prevent further escalation. Mediation and Alternative Dispute Resolution (ADR) processes focus on all participants’ needs. In these cases, the needs revolve around animal conflict.

To learn more about Pet Mediation and Alternative Dispute Resolution visit Hamilton Law And Mediation, PLLC and Dispute Thy Neighbor: Hire A Mediator. Also check out our recent podcast Another Arrow in Your Dispute Resolution Quiver: Animal Conflicts and Alternative Dispute Resolution or Nipped in the Bud, Not in the Butt.

By Tierra Henry, Graduate Student, University of Baltimore Dispute Resolution Program



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Creating Peace One Step At A Time with Kenneth Cloke

How important is conflict resolution to you? What are you doing to prevent, manage and resolve conflict in your daily life…your neighborhood, community and throughout the world? Conflict resolution and peace building are important tools for effective communication in order to assure clarity and acknowledge the interests of all individuals in a dispute. These tools allow us to examine ourselves and the language we use in conflict. The impact of language in conflict affects us, the people around us and the diverse world we live in. In a special episode, The Language of Conflict, Kenneth Cloke will join us to share his thoughts, experiences and expertise about how our language can easily escalate conflict or if thoughtfully used can deescalate and expand our understanding of each other.

Kenneth Cloke is a highly regarded conflict resolution professional and practitioner. His continuous work and personal journey through this field are important as he explores the ways in which to create a non-violent world. Cloke’s global work, teaching, research and overall knowledge has lead him to write numerous books on conflict resolution including his latest book The Dance of Opposites. This book focuses on a new vision for conflict resolution a “conflict revolution” that examines the language of conflict and how the brain responds to conflict. In addition he has authored and co-authored 11 books including Conflict Resolution-Mediating Evil, War, Injustice and Terrorism, The Crossroad of Conflict-A Journey Into the Heart of Dispute Resolution, and Resolving Conflicts at Work: Eight Strategies for Everyone on the Job. Cloke has served as mediator, arbitrator, attorney, coach, consultant and trainer and specializes in resolving community, grievance, workplace disputes, collective bargaining, organizational and school conflict, sexual harassment, discrimination lawsuits and public policy disputes.

Most importantly he has taken his teachings and shared them around the world in Universities, colleges and other training programs at schools like Antioch University, Occidental College, Pepperdine University School of Law and Harvard University School of Law. Teaching in subjects such as; law, mediation, conflict studies, urban studies, political studies and other social sciences that can help create change in the community you live in.

His dedication and passion for peaceful tools for resolving conflict has pulled him in a direction to do amazing things. He has worked internationally in over 20 countries including Austria, Bahamas, Brazil, Canada, and China just to name a few. He is the President and Founder of Mediators Beyond Borders International (MBB). MBB is an organization dedicated to building a peace “Able” world, promoting skills of peace and mediation worldwide. They offer primary services to include:

  • Mediation (e.g., commercial, community, court, organizational, narrative, peer, evaluative, facilitative, transformative),
  • Mediation advocacy,
  • Dialogue,
  • Restorative justice (e.g., restorative circles; peace circles), and
  • Process design & facilitation.

MMB also has current projects in Colombia, Israel, Kenya, Liberia and other places to promote and use conflict resolution as an effective tool for peace.

Kenneth Cloke is the Director of Center for Dispute Resolution, which is a private center that offers a variety of services with a broad range of experience from multi-disciplinary professionals. The Center has been operating over 15 years. Kenneth Cloke is like many of us. He is dedicated to helping and creating change using effective tools for people all over the world. Remember any and every effort to resolve conflict non-violently makes a difference.

To learn more about Kenneth Cloke, listen to the upcoming show, January 14th at 7pm CT The Language of Conflict.

Written by

Tierra Henry, Graduate Student, University of Baltimore, Dispute Resolution Program

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