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Workplace Systemic Issues: Do Your Leaders Really Want to Know?

Rita CallahanLike many conflict resolution or ADR professionals who start as a mediator, it doesn’t take long before a mediator doing workplace cases in one organization begins to wonder about the organization’s culture, communication, or leadership skills. “If only the organization had better practices, the mediation (or coaching or training or group facilitation) wouldn’t be needed”, many have thought. When working within an organization, the conflict resolution professional may begin to see issues or trends across departments that may suggest systemic issues. Now what? Explore the opportunities and challenges to communicate organizational issues to senior leadership by considering: When is an issue systemic? How is it assessed? How is it communicated? What next? Who is responsible? Consider these issues from the perspectives of an internal conflict resolution consultant at a company and an organizational ombuds at an educational institution and academic medical center.

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Conflict Talk – A Road Map for How to Get to the Table

Karmit BulmanWhy is there so much unresolved and destructive conflict? Why is it so hard for you to come to the table to talk about the conflict you have with someone? Karmit Bulman, Executive Director, The Conflict Resolution Center in Minnesota and the author of The Conflict Resolution Process: A Consultant’s Handbook will help us understand what happens to us in our brains that builds a barrier to these uncomfortable situations. Through her story-telling, Karmit will share examples and educate you about a method she developed to work one-on-one with individuals. This 3-part road map is also a guide for skill-building and action planning. With this in mind, Karmit will share her top 3 tips to immediately use in dealing with your situation.

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Deescalating the Drama in Health Care Conflict

Haavi MorreimQuality patient care is critically important not only to the patient receiving services and the family navigating the health care system to support their loved one; but it is also very important to the physicians, nurses and myriad of health care  providers who are dedicated to serving their patients. However, the complexity of managing and engaging in our health care system is all involved is chock-full of emotionally-driven conflict and escalated disputes. How can we engage in these conflicts constructively and collaboratively before they get to the courthouse? Our guest, Dr. Haavi Morreim, will share her wealth of experience in the health care industry. Listeners will learn how important it is for health care providers, hospital systems and families to work collaboratively together toward quality patient care and  will discuss communication strategies to support conflict management and resolution.

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