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Cooling Down Conflict in Your Family Business

 

 Being in business with your family can bring lots of rewards, including financial security and personal pleasure in working with people you know well and love. But it can also be the source of misunderstanding, antagonism and painful conflict. The show looks at common causes of conflict in family businesses and how that conflict can be resolved and even prevented.                   

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When Consumers and Businesses Collide

 As a consumer of products and services, we can find ourselves quickly in a dispute with a business. Maybe the business promised they would have those granite counter tops in black delivered and installed within 2 weeks. When the company shows up, those counter tops are red granite clashing with your sleek black appliances. When consumers find themselves in a dispute with a business, where can they go to get their dispute resolved? In our show, When Businesses and Consumers Collide, listeners will learn about the Better Business Bureau’s conflict resolution services and how they can help with business to business or business to consumer disputes.

Joining me is Erin Dufner, the Senior Vice President of Communications and Operations for BBB Serving Central, Coastal, Southwest Texas and the Permian Basin. She is passionate and enthusiastic about communicating BBB’s brand promise of delivering trust through internal and external communications to consumers, BBB Accredited Businesses, media and BBB staff. Erin was born and raised in Southern California and began her career at BBB in 1996.

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How Businesses Can Engage in SMART Conflict Resolution

 As a business are you engaging in SMART conflict management and dispute resolution? Embrace conflict on the road to greater profitability and improve relationships with employees, customers and vendors. Let’s explore how intelligently managing conflicts with your key stakeholders can improve your bottom line and performance.

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Addressing Chaos & Conflict in Business Partnerships


You might be thinking “my best friend and I want to go into business together offering the best cupcakes in town.” But what does it really mean to enter into a business relationship together? Or maybe, you have been in business with your partner for some time now and the relationship is having it’s problems. Even good partnerships have periods of conflict and issues. We will explore where relationships can go wrong, discuss how to prevent these partnership problems, and how to approach fixing them once they appear.

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