The University of Michigan’s Rackham School of Graduate Studies has created a position of Resolution Officer which is responsible for assisting graduate students and faculty members who have issues and conflicts with each other to resolve those conflicts. The Resolution Officer works directly with both faculty and students, and also facilitates conversations between them and mediates. Her job includes counseling students about available options, supporting students through difficult situations, and connecting students to appropriate resources.
What is an organizational ombudsman? Tune in and listen to Linda Falkson and Adam Kleinberger from the Cornell University Ombudsman Office, as they talk about how their office helps people regarding a problem or conflict, as part of the caring community serving students, faculty and staff. They offer an explanation of the ethical principles that guide their work– independence, neutrality, confidentiality and informality and how they are helpful to those that visit with them by offering a safe place to discuss their concerns.