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Professionalizing Mediation: Understanding the Impact of Taking the Next Steps

Jennifer Kalfsbeek

Dr. Jack R. GoetzThis is special episode held as part of the Virtual Track during the annual Association for Conflict Resolution (ACR) conference.

Professionalizing Mediation: Understanding the Impact of Taking the Next Steps

Mediation is a powerful process but is still largely society’s best kept secret outside of the litigated case arena.  Further professionalizing mediation promises to create public awareness and increase utilization.  We will examine the impact of taking the next steps for mediators and disputants alike.”

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Community Mediation: Empowerment and Dialogue

 

In many communities around the country there are community mediation centers supported by volunteer mediators.  Community Boards of San Francisco is the oldest community mediation center in the country, started in 1976.  The philosophy of community mediation centers is to empower community members to resolve their own disputes rather than resorting to courts or other outsiders to do it for them. Participants in mediation have found that the process helps them feel heard, and increases their understanding of themselves and the other person as well.  Community Boards has handled thousands of cases in its 36 year history, and has helped 85% of those who use their mediation services reach a successful agreement.

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Online Dispute Resolution: The Simple Way To Build Peace In The Digital Era

 

ALBERTO ELISAVETSKYTracy CulbreathOur century is permanently presenting paradoxical situations. Thanks to Globalization, the economical vicissitudes of Gambia can produce a decided influence in Bolivia. Even though the growth of the communication media is undeniable, people feel increasingly alone. Internet has burst into our lives to stay.

Alberto Elisavetsky, director of the non-profit social network ODR Latinoamerica, will speak with us about his experiences in the use of new technologies applied to conflict resolution in Hispanic America, and how this modality can provide quick and low-cost resolution to various sorts of conflicts.

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Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution

 

David W. PuckettWe continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation.

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Tech for Justice – Austin: Using Technology to Expand Access to Justice

DAVID SLAYTON Jeff ArestyMany have said that the judiciary often trails the private sector in its use of technology. Courts have been attempting to close this gap but need the help of the technology sector to succeed. David Slayton and Jeff Aresty will discuss how the technology sector can get involved and what plans they have for hacking for justice in Texas.

More Information:  CyberWeek

Call for Action:      Click on “Tech for Justice”, Choose “Tech for Justice Austin”    Two Choices:  1.  INDICATE YOUR INTEREST (join free mailing list)  2.  REGISTER(join Internet Bar Org., receive mailings and be part of Tech for Justin-Austin)

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Dealing with Intractable Conflict – Knowledge and Skills for Constructive Conversations

guy-heidizena ZumetaThe Conflict Information Consortium has a primary focus on complex, society-wide intractable conflict.  It has pioneered efforts to use information technologies to provide people from all walks of life with the information that they need in order to deal with these incredibly difficult conflicts more constructively. The Consortium sees such efforts to enhance and mobilize the skills of the general population as critical to efforts to deal with these complex, society-wide conflicts.

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Lowballing the Public: Mediators serving without a binding ethics code on 40 hours of training

Dr. Jack R. GoetzPattie-fade.jpg (2)Bio PictureThe practice of mediation is largely unregulated throughout the United States.  In contrast to more formalized professions, such as nursing, social work, law, medicine or accounting, mediators generally have a fraction of the training, have no required ethics code, and no minimum quality testing.  Dr. Goetz will chronicle current efforts in voluntary mediator certification underway in California to raise the level of mediator education and training and require a binding ethics code to serve the public.

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Narrative Mediation: Loosening The Grip Of Conflict

 

Gerald MonkNarrative mediation is a culturally focused practice that is based upon the notion that our lives are shaped by the stories that people tell about us and by the stories that we tell ourselves. The goal of the narrative mediator is to co-author stories that highlight strengths and competencies, rather than conflict. It helps people separate themselves from conflict-saturated stories and gives them the opportunity to re-author relationships in more peaceful, cooperative, and respectful ways. From this alternative position, the resolution of conflict can often happen much more smoothly and effectively than in traditional problem-solving approaches.

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Mediation Station – Deep Talk, Deeper Understanding

 

Gregg FentenThe Texas Conflict Coach radio program’s mission is to raise awareness and educate the general public and our communities about conflict resolution and peace building. In doing so, we are collaborating with Mediation Station in Toronto, Canada to encourage deeper understanding through meaningful talk and deeper listening when we find ourselves in conflict. Join us as we introduce Gregg Fenten, Founder and Host of his 9 year live, radio program, Mediation Station on CHHA 1610 AM Voces Latinas.

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Supporting Conflict Resolution Skills in Social Media and Online Forums

To learn more about Cyberweek and Online Dispute Resolution (ODR) activities, visit ADRHub.com.

Leah Wing

Tom Murray

 

 

 

 

 

 

 

Social media and the Internet are transforming society, providing new benefits but also new hazards. Some have suggested that online communication and collaboration may lead to decreased civility, mutual understanding, and communicative clarity, as compared with face-to-face methods. Such negative trends can occur, but are they inevitable? We have been investigating whether online communication tools can actually support more skillful communication and deeper mutual understanding, especially in situations involving conflict, controversial topics, or differences in goals and perspectives.

What if online interactions could be designed to support more empathy, self-reflection, perspective taking, civility, and curiosity? Our preliminary research on new tools which support these abilities have found that they do foster better communication and conflict resolution skills in people engaged in online interactions. In this discussion we will explore these issues, giving some examples, and speak about tools for supporting positive conflict resolution skill use for social media and online communication.

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