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Dying with Dignity: Starting the Conversation to Close the Healthcare Gap


Jackie FontWhat constitutes a ‘good death’? How and where are people dying? Are the needs of the dying being met? How can we advocate for a “good death”? Considering we are all going to die and lose loved ones at some point in time in our journey through life, these are all important questions to explore. Recently there has been an increased emphasis on the importance of addressing healthcare disparities in end of life care. This increased emphasis is mostly as a result of a bountiful of research on how dying patients are invisible in many acute healthcare settings in the United States and are victims of healthcare disparities. That is, certain groups receive lower quality of care than others. Worse than being a dying patient, is being a dying patient who is perceived by medical personnel as belonging to a different race, culture or ethnicity. These biases that lead to disparate treatment are often present at a subconscious level. Jacqueline will share her latest on-going research on ways to address end of life healthcare disparities through conflict engagement processes such as World Café Dialogues, some of the challenges, and what can you do to improve your and your loved ones quality of end of life care.

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Working Together and Not Just Side-by-Side: Cultivating Conflict Competence in Healthcare Organizations

Debra GerardiStephenKotev2-small

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to patients. But for most health professionals, daily conflict can interrupt teamwork and make communication difficult creating risk for patients and diminishing morale for healthcare workers.  In discussing this growing area of conflict resolution, Debra will talk about what conflict looks like in clinical work settings, why conflict is so hard to address among health professionals and what is happening to improve conflict management within healthcare organizations.

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