Login | Contact

Dying with Dignity: Starting the Conversation to Close the Healthcare Gap


Jackie FontWhat constitutes a ‘good death’? How and where are people dying? Are the needs of the dying being met? How can we advocate for a “good death”? Considering we are all going to die and lose loved ones at some point in time in our journey through life, these are all important questions to explore. Recently there has been an increased emphasis on the importance of addressing healthcare disparities in end of life care. This increased emphasis is mostly as a result of a bountiful of research on how dying patients are invisible in many acute healthcare settings in the United States and are victims of healthcare disparities. That is, certain groups receive lower quality of care than others. Worse than being a dying patient, is being a dying patient who is perceived by medical personnel as belonging to a different race, culture or ethnicity. These biases that lead to disparate treatment are often present at a subconscious level. Jacqueline will share her latest on-going research on ways to address end of life healthcare disparities through conflict engagement processes such as World Café Dialogues, some of the challenges, and what can you do to improve your and your loved ones quality of end of life care.

Read, Listen, Share »

Leave a Reply


Working Together and Not Just Side-by-Side: Cultivating Conflict Competence in Healthcare Organizations

Debra GerardiStephenKotev2-small

There has been an increased emphasis on teamwork and collaboration in the delivery of health services over the past decade. Much of this has been due to research that indicates the need for good communication and coordination in order to provide safe and effective care to patients. But for most health professionals, daily conflict can interrupt teamwork and make communication difficult creating risk for patients and diminishing morale for healthcare workers.  In discussing this growing area of conflict resolution, Debra will talk about what conflict looks like in clinical work settings, why conflict is so hard to address among health professionals and what is happening to improve conflict management within healthcare organizations.

Read, Listen, Share »

Leave a Reply


Medical Errors and Medical Bills: Getting Your Needs Met without Suing

Portrait-Geoff DruckerZenaZumeta2-200x300If you experience medical malpractice, over billing, or denial of an insurance claim, what are your options?  Who can help you, and how can you help yourself?  Learn how to navigate the health care legal landscape.

Read, Listen, Share »

Leave a Reply


Medical Misunderstandings – Narrowing the Physician – Patient Communication Gap

Medicine is more complex than ever and the complexity is only increasing due to healthcare reform, new technology, new medications, complex treatments to name a few.  As health care continues its transformation, so will the relationship between physician and patient.   Patients are finding that they have less time in which to present , discuss, or follow up on an health issue and, in addition, it’s increasingly difficult to understand medical terms and treatment options.   Given that time with healthcare providers is shorter than most patients prefer, it’s critical to use that time wisely … but how, given the constraints?  It’s important for both physicians and patients to understand the challenges that each face.  Jetta will talk about how to maximize the use of limited time with a physician by using simple communication skills and techniques to avoid miscommunication and misunderstandings, get solid and understandable information, and to maximize your healthcare experience.

Read, Listen, Share »

Leave a Reply


Deescalating the Drama in Health Care Conflict

Haavi MorreimQuality patient care is critically important not only to the patient receiving services and the family navigating the health care system to support their loved one; but it is also very important to the physicians, nurses and myriad of health care  providers who are dedicated to serving their patients. However, the complexity of managing and engaging in our health care system is all involved is chock-full of emotionally-driven conflict and escalated disputes. How can we engage in these conflicts constructively and collaboratively before they get to the courthouse? Our guest, Dr. Haavi Morreim, will share her wealth of experience in the health care industry. Listeners will learn how important it is for health care providers, hospital systems and families to work collaboratively together toward quality patient care and  will discuss communication strategies to support conflict management and resolution.

Read, Listen, Share »

Leave a Reply




  • Podcast Library

  • Subscribe by Email

    Join our mailing list to receive our newsletter and blogs!

  • Recent Posts