The New Trend in Listening: How to Improve Your Communication Skills and Enrich Relationships

In this show, we kicked off March’s International Listening Awareness month with Susan Young. Susan is a news and communications expert with 25 years of experience.

I spoke with Susan about the “new trend” in listening she calls “silent listening.” The ability to quiet the mind, focus without distractions, and being in the moment…all with the purpose of improving business relationships.

Susan Young is the President of Get In Front Communications

STOP “Shoulding” on People

In honor of Better Business Communication Day, the show focuses on the need to STOP! “Shoulding” on yourself and others. When people don’t meet our expectations, they have failed us. It is their fault and we begin the blame game…let the shoulding begin. Learn how to change the negative language so that others can hear.

The 3 C’s of Listening

Listening is a skill. It is an art. It is a discipline. It is hard. It takes attention and practice. It takes awareness. It is particularly hard when you don’t want to hear the person who is talking to you. It is particularly hard in disagreements, arguments and conflicts. How do we listen without being caught by the judgments, opinions, desires, justifications and stories rumbling around in our heads?

In this session we will be talking with Susan Shearouse, Frameworks for Agreement. We will explore the 3 C’s of listening: how to prepare yourself and enter a difficult conversation able to hear what is being said, to be able to listen more effectively.

Susan can be found at: Frameworks for Agreement