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When Consumers and Businesses Collide

 As a consumer of products and services, we can find ourselves quickly in a dispute with a business. Maybe the business promised they would have those granite counter tops in black delivered and installed within 2 weeks. When the company shows up, those counter tops are red granite clashing with your sleek black appliances. When consumers find themselves in a dispute with a business, where can they go to get their dispute resolved? In our show, When Businesses and Consumers Collide, listeners will learn about the Better Business Bureau’s conflict resolution services and how they can help with business to business or business to consumer disputes.

Joining me is Erin Dufner, the Senior Vice President of Communications and Operations for BBB Serving Central, Coastal, Southwest Texas and the Permian Basin. She is passionate and enthusiastic about communicating BBB’s brand promise of delivering trust through internal and external communications to consumers, BBB Accredited Businesses, media and BBB staff. Erin was born and raised in Southern California and began her career at BBB in 1996.

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How Businesses Can Engage in SMART Conflict Resolution

 As a business are you engaging in SMART conflict management and dispute resolution? Embrace conflict on the road to greater profitability and improve relationships with employees, customers and vendors. Let’s explore how intelligently managing conflicts with your key stakeholders can improve your bottom line and performance.

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Association for Conflict Resolution Conference: Special Report from Atlanta

In this special segment we will be talking with attendees and special guest presenters who attended the 1st Southeast Organizational and Leadership Summit on Workplace Conflict Resolution, October 7, in Atlanta. This unique summit gathers experts from the conflict resolution field to share with business leaders and organizations how conflict resolution strategies and processes will help their bottom line both financially and with their human capital. Join us as we get their reactions and key learnings from the day’s events. We will also highlight the upcoming key events and presentations for the Annual ACR conference to start on October 8th.

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