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What Challenging Workplace Behavior Are You Dealing with in the New Year?

Posted on Jan 07 2019 under Blog Posts, Blog Posts

For the past year, Conflict Connections and MH Mediate have been developing a set of resources to help people address the ten toughest behaviors at work – everything from gossip to bullying, harassment, and hostile work environments.  Our Challenging Workplace Behavior Summit featured 10 top global experts brought together over 250 conflict and human resources practitioners and yielded the definitive toolkit for challenging behaviors at work.


All resources are designed to be extremely actionable – for each behavior we hosted two 15-20 minute programs, the first explaining the behavior and the second sharing strategies and solutions.  For each behavior we also put together a one-page summary (definition, impact, solutions, key quote), a full set of program notes, and a take-away tool.  
The take-away tools include:

  • Engaging Passive Aggression Without Losing Your Cool (Tip sheet)
  • Diffusing Verbal Attacks (Checklist)
  • Preventing Hostile Work Environments (Checklist)
  • Escaping and Reframing Workplace Gossip (Talking Points)
  • Overcoming Time-Sucking Interruptions (Checklist)
  • Responding to Gender-Based Violence (Tip sheet)
  • Preventing and Overcoming Workplace Bullying (Tip sheet)
  • Stopping and Balancing Criticism (Talking Points)
  • Responding to Workplace Incivility (Checklist)
  • 5 Steps to a Deliberate, Non-Impulsive Reaction (Infographic Framework)

Because we value Conflict Connections subscribers,we’re offering a discounted rate for the All Access Pass to these programs.  Instead of paying $297, if you use coupon “NewYearSpecial” you can pay just  $149 – that’s 50% off!  Discount ends on Wednesday, January 9th.


Visit https://www.workbehavior.us/register/all-access-pass/?coupon=NewYearSpecial to go directly to the checkout page with the coupon already applied.  You will be able to create an account, pay by PayPal (use any major credit card, no account required), and get immediate access to the All Access Pass content.

Take a look at our 10 behaviors and experts below:


Workplace Incivility

Sharone Bar-David, workplace incivility expert and the author of Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility, defines incivility at work and shares frameworks for managing these situations.


Passive Aggression

Signe Whitson, trainer and author of The Angry Smile: The New Psychological Study of Passive-Aggressive Behavior, introduces passive aggressive behaviors in the workplace and teaches techniques for overcoming them.


Workplace Bullying

Catherine Mattice Zundel, a founder of the National Workplace Bullying Coalition and the author of BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, explains what constitutes bullying at work and offers steps for victims, bystanders, and managers.


Non-Stop Criticism

Krister Ungerboeck, CEO Coach and former CEO of a global tech company, explains when criticism becomes a problem and shares powerful solutions.


Verbal Attacks

Luke Archer, the founder of Verbal Akido, defines verbal attacks and teaches akido-inspired tactics for diffusing them.


Hostile Work Environments

Rodney Klein, Training Manager at the United States Equal Employment Opportunity Commission (EEOC), clarifies the legal definition of hostile work environments and shares ways to both prevent and respond to them.


Gender-Based Violence

Sheerine Alemzadeh, co-founder of the Coalition Against Workplace Sexual Violence and co-founder of Healing to Action, explains gender-based violence and suggests ways to proactively address it.


Workplace Gossip

Peter Vajda, writer for Management Issues and coach at True North Partnering, defines workplace gossip and offers strategies to manage it.


Time-Sucking Interruptions

Helene Segura, author of The Inefficiency Assassin, outlines different kinds of time-sucking interruptions that reduce productivity at work and shares solutions to overcome them.


Impulsive Reactions

Dan Berstein, developer of MH Mediate’s Ready for Anything framework for addressing challenging behaviors, explains why we sometimes mistakenly act on gut feelings and how we can plan ahead instead.

Where do I go to purchase the All Access Pass?
The pass normally costs $297 but Conflict Connections subscribers can get a 50% discount, $148 off, if they use the coupon “NewYearSpecial” and purchase by Wednesday, January 9th.  Visit https://www.workbehavior.us/register/all-access-pass/?coupon=NewYearSpecial to go directly to the checkout page with the coupon already applied.  You will be able to create an account, pay by PayPal (use any major credit card, no account required), and get immediate access to the All Access Pass content.  

If you’d like to read a bit more about the summit and experts, visit www.workbehavior.us – remember you’ll need to apply the NewYearSpecial coupon yourself to get the discount unless you use the longer direct link above.


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