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When Change Happens: Celebrating a Fresh Start

Posted on Aug 03 2017 under Blog Posts
Coffee Station

Photo by Patricia M. Porter

If you have been reading my latest blog posts on managing change, you might wonder how the new neighborhood coffee house is doing since they opened. La Taza Java Coffee house re-opened in early July under a new owner, Corrina Perez. Corinna, a regular customer of La Taza for years, like myself, made a big leap of faith and a decision to keep our local gathering place from closing forever. With anticipation, I stepped into the shop, it had familiarity, and yet it changed. Things were different. It had a fresh and clean look, a wall removed creating an open feel, and they chose a local artist to feature her paintings along the walls. Even the coffee beans and food product lines changed. Corrina is all about partnerships and community building which means fresh bagels from another locally and family owned business, Bagel Factory. I recall feeling good about the changes, and Corrina greeted me warmly as I entered the shop. I even saw familiar faces, so it felt comforting.

With any change and transition, we first need to recognize the past before accepting and celebrating the new. The local customers along with the previous owner, Judy Hanley, hosted a goodbye party. Then, you know from my last blog post When Change Happens: Maneuvering Through The Unknown that there is a second transition with a period of confusion, delay and sometimes lack of communication. Once we move through this zone, then the path becomes clearer. In the third transition of change management, we engage in celebrating a fresh start. This beginning comes with new systems or ways of doing things. For example, Corrina set up a self-serve coffee station along with fresh cold brew coffee. In the past, I would run a tab paid in advance. Although Corrina did not have a system in place for this, she immediately inquired about this process and demonstrated a desire to understand and meet the needs of her customers. She is now considering a couple of options for frequent coffee drinkers. As I approached the self-serve coffee station, I lightly joked with another long-time customer that it would take some visits to learn the revised ways and taste the new products.

What does it take to implement new changes in your life or business successfully?

  • Recognize everyone transitions at a different pace with some embracing change quickly, others reluctantly moving forward and yet a few individuals refusing to let go of the traditional ways.
  • Keep listening for concerns, unmet needs, and confusion. Acknowledge for that individual what you heard as important to them.
  • Be honest and transparent in your communications. It is critical to moving through the usual chaos that comes with big
  • Check and change your attitude. Ruminating in negativity keeps you stuck in the past. Demonstrating a neutral or positive attitude helps you move forward through the transitions.
  • Show You might be super excited about the fresh start and wonder why everyone is not experiencing the same excitement. Be curious, ask questions such as “What is keeping you back there?” or “What are you giving away with this new change?”

Celebrating a fresh start is more about a psychological shift in how we think and feel about the change. Mark the occasion with another event like a celebratory gathering with friends or family, a ribbon-cutting ceremony, and in the case of La Taza Java Coffee House, an Open House to announce to the community, we are here and ready to serve you. Stay tuned at La Taza Java Coffee House Facebook page for the Open House event.

Patricia M. Porter, LCSW

Conflict Management Expert

 

 


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