We negotiate every single day over important and routine requests. Spouses negotiate over household and financial duties, co-workers negotiate time off, job tasks, promotions and salaries. When a perceived disagreement or dispute erupts, know how to negotiate effectively and constructively by learning the very basic building blocks. Join Stephen Kotev and Pattie Porter, as they outline and demonstrate how to listen beyond the demand, identify the common goals and negotiate to get what you need. Read, Listen, Share »
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The methods and strategies of conflict management are being put to use across the world. The more you learn about how to manage conflict in your everyday life, the more you become capable of building meaningful relationships that seek clarification, understanding and active listening. You become apart of that positive change and impact others who seek positive results as well.
Gregg Fenten is one of those people who is passionate and dedicated to create change and to help others create change with strategies, methods and resources of Conflict Management and Peace Studies. He holds a dual degree in Peace and Conflict Studies and Employment Relations. Additionally, he has over 11 years of experience in dispute resolution, mediation, community transformation and conflict coaching trainings.
He made a decision to work with Pattie Porter, the Host of The Texas Conflict® Coach Blog Talk Radio after finding out about her show through LinkedIN. When asked why he chose to cross promote with Pattie Porter, he responded,
“I am a relationship person who sees life through a lens of relationship and transformation. I am always looking to identify and connect with others as part of building and strengthening relationships. I wanted to reach out to Pattie Porter to learn more about her and her efforts, and to partner so as to expand and strengthen the network to create positive social change. The idea is to share experiences, to inform of Best Practices and to promote to the public about options to better deal with conflict and change.”
Gregg Fenten is currently a transformation consultant and the Host and Founder of Mediation Station located in Toronto Canada. Mediation Station is a program recorded live on Sunday from 8pm to 9pm EST on CHHA 1610 AM Voces Latinas. Furthermore, it is also the first station to be licensed by the government as both ethnic and community radio. His show has been on the air since February 13, 2005 and he has approached his 9-year anniversary. Wow! On the show, he has a diverse group of guests, mediators, authors, lawyers, judges, therapists, social workers and along with people who come on the program to share their stories and struggles for the benefit of the listeners to be role models for affecting change. I asked after 9 years of hosting Mediation Station, what has been the biggest reward?
He said “the biggest reward is to know that the program can make a difference in people’s lives as part of the narrative that I hear from listeners. It is amazing to me that I do this program and that I have lasted this long doing it, and that I can keep doing it.”
Gregg is currently operating a community mediation service each Monday at the same radio station location, where he provides a free confidential service for individuals and couples. Here they can create change to situations they are unsatisfied with and reconnect with each other. . In addition to this community mediation service, Gregg is involved as consultant for a project called “Turning Things Around” through a community based organization in North Toronto. This project services youth ages 15-24 in the Somali, Caribbean and South Asian communities. The project provides skills-based knowledge related to issues of violence and safety and teaches topics such as conflict, change, identity, decision-making communication and mediation. The project incorporates social media networks and outlets such as his radio program, Mediation Station, to help the youth get more connected.
To learn more about Gregg Fenten and his radio program, please visit Mediation Station – “Deep Talk and Deeper Understanding”. Tune in this upcoming Sunday, 2/16 to hear a special 9th anniversary show.
“It seems impossible until it is done” ~Nelson Mandela
Tierra Henry, Graduate Student, University of Baltimore Dispute Resolution Program
Healthcare…a real hot bed of controversy. How important is it? I don’t think there is a debate here. It is significantly important. I think we can all agree on that. Right? However, what we find ourselves in conflict about runs the gamut from patient quality care, patient safety, medical billing errors, insurance denials, healthcare provider mistakes, and now, the Affordable Care Act or “Obama Care.” Most of us are no stranger to healthcare conflict and the exorbitant costs.
Healthcare laws, policies, healthcare insurance contracts and billing statements are often conflicting causing confusion, frustration and downright emotional breakdowns. There are numerous examples…Money is taken out of you salary for healthcare benefits but your unsure of what they are. You have a doctor’s visit with a specialist; and you do not understand why your health insurance will not cover it. Or, maybe there has been a medical treatment error or you question the perceived mistreatment of a family member in a hospital or nursing home by a medical care provider. It could just be a misunderstanding but allowing this misunderstanding to go unresolved or clarified only leads to escalated conflict. And what you need most right now is good communication between you and your healthcare professional. Here are a few tips to better help you improve communication with your healthcare provider.
- Bring a friend or family member. Dealing with complex medical issues can be confusing, emotionally draining and difficult to make decisions. Having a friend or family member as you visit your healthcare provider gives you the extra support you need to listen, ask questions or hear a different perspective.
- Ask questions. Your health insurance and healthcare providers are responsible for answering your questions and helping you understand your medical situation. Ultimately, you are responsible for the decisions you make but it needs to be based on solid information.
- Seek clarification. It is often hard to take it all in at the doctor’s visit. Maybe you forgot or misinterpreted something your healthcare provider said. Don’t be afraid to reach out to your healthcare provider or their assistants for further clarification.
- Take notes. Whether it is a pen and pad or your tablet, bring it with you to take notes. This well help you remember any questions or comments you would like to make regarding future and presence issues of healthcare.
Many of us have faced or are facing these healthcare issues or know someone who is. These situations can quickly escalate and become emotionally-charged, potentially dangerous and life threatening, and possibly result in threats of lawsuits with drawn-out and expensive litigation. Going to court may be the best decision for you depending on your legal rights, your interests and the law. However, court does not have to be your ONLY option for hopes of resolving, understanding and coming to an agreement. What are your other choices? Let’s See!
Alternative Choices for Resolving Healthcare Conflict Early On!
- Patient Advocate. This person can be a family member, close friend, social worker or anyone you trust that can speak on your behalf, who can communicate and work well with others.
- Ombudsman. An ombuds who specializes in the healthcare industry can assist patients and their family’s healthcare providers and/or the hospital’s organization in resolving conflict that involves quality of care or patient safety.
- Mediation. The mediation process utilizes a third-party neutral to help you and your healthcare provider, engage in a constructive dialogue and possibly come to fair agreement.
- Arbitration is a legal proceeding utilizing an arbitrator who makes a binding decision based on the facts presented in the case and the policies and laws governing the medical situation.
The Texas Conflict Coach will host a Health Care and Conflict series starting Tuesday, February 4, 2014. Listen and learn from experts in the healthcare industry their best tips and strategies for managing healthcare conflict.
By Tierra Henry, Graduate Student, University of Baltimore Dispute Resolution Program
The evolution of communication technology such as Smart Phones and Tablets is growing, and its use can perpetuate violence among youth. For example, these devices can be used to record and upload violent videos onto sites such as Facebook, YouTube, WorldStar HipHop, etc. for the purpose of entertainment, embarrassment and harassment. This is very common with our youth today.
In typical instances, kids use video features on their phones to record violent fights in school, school grounds and after-school fights that occur blocks away from the school but within its community. Immediately afterward, these videos evolve into a life of their own when they become online reposts in the social media community. The instant repost spread like wildfire…“going viral” and can be viewed as a form of harassment, and often traumatize those who are recorded in the video. Take a second…think about it. What if your child is the student who is involved in the recorded fight and its constant reposts all over social media networks? Or maybe your child is the one who records, reposts or provides commentary of the violent video. In any capacity, your child has the chance to be apart of the livelihood of the video and it can be harmful.
Imagine that your 15 year-old was involved in a school fight with another student. The classmates began to circle around your child in order to record the video. The video has now been posted to Facebook and YouTube. It may be funny to the person who recorded it, but it is traumatizing to your teenager who is involved in the fight. To many this could be seen as a form of cyberbullying. According to Cyberbullying Research Center, cyberbullying is willful and repeated harm inflicted through the use of computers, cell phones, and other electronic devices. Reposting violent videos involving others can be damaging, hurtful, and embarrassing. It can negatively impact the student’s attendance, affect the student academically and socially. The virtual presence of the fight is a constant reminder of humiliation and can eventually affect your child’s self-esteem, which can lead to more serious issues.
What can we do to help curb youth violence from going viral? Here are my thoughts:
- Encourage students and adults not to repost or comment on violent videos involving youth. If a student has a video that he or she would like to show because they believe it will be helpful, encourage the student to take it to a trustworthy adult to inform legal officials.
- Principals need to create strict cell phone usage policies in their schools.
- Create and deliver school programs focused on raising awareness of violence recorded on cell phones and its negative effects.
- Inform an adult…it’s Okay. Let students, your children and others know it’s okay to inform an adult when they feel something is wrong. The adult they inform should keep the students name discreet unless the student states otherwise.
- Lead by example. If you do not want your children to post or comment on violent videos nor should you.
To learn more about the negative affects of technology and youth check, out our recent podcast NCPC and Cyberbullying Prevention: What’s New and What to Do and CyberBullying Research Center.
By Tierra Henry, Graduate Student, University of Baltimore Dispute Resolution Program